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AMEC first triple crown win
Risto Puhakka
23rd-Jul-2019
Description:
AMEC, China’s leading provider of advanced process technology, receives its first 5 VLSI Star rating as a 10 BEST Focused Supplier of Chip Making Equipment
Views:
2138
Domain:
Electronics
Category:
Semiconductors
Contents:
first triple crown win
VLSIresearch Customer Satisfaction Survey 2019
VLSIresearch … intelligence to make better decisions faster
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
AMEC Awarded 10 BEST Focused
Supplier
• AMEC, China’s leading provider of
advanced process technology, receives its
first 5 VLSI Star rating as a 1
...
See more
BEST
Focused Supplier of Chip Making
Equipment
– exceptional score of 9.01
• Debuts as RANKED 1st in Deposition
Equipment
– earning 5 VLSI Stars
• AMEC is the first Chinese equipment
supplier to earn a 5 VLSI Star rating,
showcasing the company as a global
semiconductor equipment supplier
VLSIresearch Customer Satisfaction Survey 2019
2
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
AMEC’s Approach to Customer Satisfaction
• Maintain world-class operations to earn the trust of
the world’s top chipmakers
– manufacturing, support, and field engineering
– show commitment with productive partnering practices
• Make consistent advances in its portfolio of
technology and products for microelectronics
manufacturers
– competitive solutions that deliver value to global
customers and satisfy their requirements
– quality in high-performance products
• Have support teams work proactively with
customers
– highly-trained professionals to maintain and enhance
overall fab productivity
– efficient pipeline of quality spares available through
best-in-class network of global suppliers
VLSIresearch Customer Satisfaction Survey 2019
3
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
How Customers Perceive AMEC
• Improves ratings in 7 rating categories
– spares support by 50 basis points
– support after sales by 40 basis points
– commitment, partnering, and field engineering
by 20 basis points
– application support and software by 10 basis
points
• Customers honor AMEC with an average
rating of 9.2 in Customer Service
• Highest scores*
–
–
–
–
–
–
commitment
partnering
support after sales
recommend supplier
trust in supplier
field engineering support
1 Application Support
*Listed in order of rating
replaced Process Support in 2019
VLSIresearch Customer Satisfaction Survey 2019
4
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
More Perceptions from Customers
Strong technical innovation capability and perfect after-sales service system.
Service is good, technology is mature, and hope to go further.
Good product quality and field support, well meet our requirements.
Easy to use
Excellent co-operation and profound equipment and process know-how.
Good system reliability and field support to meet all process requirements quickly.
Brilliant Support.
Process Performance higher than competitors.
AMEC is a rising star in the field of MOCVD, it is equal to the industry’s predecessors in
all aspects, and some even surpass.
Good Service.
VLSIresearch Customer Satisfaction Survey 2019
5
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
AMEC’s Performance Among Peers
• Awarded 5 VLSI Stars in THE BEST
Suppliers for both Fab Equipment and
WFE to Specialty Chip Makers
– earns both awards for second consecutive
year
– both exceeding a 9.0 rating for the first time
• Moves up to #2 position in THE BEST
WFE to Specialty Chip Makers from #4
position in 2018
• AMEC represents the leadership of
emerging Chinese equipment suppliers
meeting world-class standards serving
customers globally
VLSIresearch Customer Satisfaction Survey 2019
6
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
About Advanced Micro-Fabrication
Equipment Inc. China (AMEC)
AMEC is China’s leading provider of process
technologies, tools and expertise that help global
manufacturers of semiconductors and LEDs
achieve their innovation, production and profit
goals. The company’s etch tools enable
chipmakers to build devices for diverse
applications at nodes as low as 5nm, while its
MOCVD systems lead the market for the
production of Blue LEDs. More than 1100 AMEC
process units, comprising both product lines,
have been installed at 40 leading customer fabs
across Asia and Europe. AMEC is headquartered
in Shanghai with operations in Nanchang and
Xiamen, and regional subsidiaries in Japan,
South Korea, Singapore, Taiwan, and the United
States.
About VLSIresearch
VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects of the semiconductor
supply chain. Providing intelligence for faster and better
decision making, seasoned executives in high
technology, government, and finance rely on
VLSIresearch’s insights to guide them to the right
decisions. The formula is simple: Better intelligence
leads to better decisions which deliver better results.
Founded in 1976, VLSIresearch is the leading
technology research and advisory company focused on
semiconductor related manufacturing.
www.vlsiresearch.com
www.amec-inc.com
VLSIresearch Customer Satisfaction Survey 2019
7
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
About the 2019 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 86% of the chip market and 87% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,820
surveys were returned, resulting in 24,514 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10
8.5 to <9
VLSIresearch Customer Satisfaction Survey 2019
8 to <8.5
7.5 to <8
7 to <7.5
8
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
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