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ASM Pacific Technology secures triple crown for a third year
Risto Puhakka
27th-Jun-2019
Description:
ASM Pacific Technology, the world leader in the supply of semiconductor assembly and packaging equipment, receives 4½ VLSI Stars.
Views:
2252
Domain:
Electronics
Category:
Semiconductors
Contents:
secures triple crown for a third year
VLSIresearch Customer Satisfaction Survey 2019
VLSIresearch … intelligence to make better decisions faster
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
ASM Pacific Technology Awarded
10 BEST Supplier
• ASM Pacific Technology, the world
leader in the supply of semiconductor
assembly and pac
...
See more
aging equipment,
receives 4½ VLSI Stars
– with excellent score of 8.79
• Receives RANKED 1st in Assembly
Equipment for third year in a row
• Customers appreciate ASMPT’s
innovative solutions as a back-end
assembly and packaging technology
supplier, focusing on customer value
creation
VLSIresearch Customer Satisfaction Survey 2019
2
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
ASM Pacific Technology’s Approach to
Customer Satisfaction
• High regard for R&D investment
– R&D centers span across 9 locations in Europe and Asia,
and 1 location in the US
• new R&D center in Hong Kong
– a broad product portfolio with depth of process expertise
enables them to provide solutions to diverse markets
• Total customer satisfaction is a priority
– focus on high value and innovative solutions
– customer-oriented company
• partner, not just a supplier
• Leadership in cost-effective technology for a varied
customer base
– customers in Advanced Packaging, LED, Power, and IC
segments
– cutting-edge technologies
– cater to customer’s need of performance, reliability, and
value
VLSIresearch Customer Satisfaction Survey 2019
3
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
How Customers Perceive ASM Pacific Technology
• Increases ratings in all 14 categories
– partnering by 160 basis points
– recommend supplier, commitment, and software
by 150 basis points
– overall value by 140 basis points
– technical leadership, trust in supplier, support
after sales, and product performance by 130
basis points
• Earns an 8.3 or higher in all rating
categories
• Highest scores*
–
–
–
–
–
partnering
field engineering support
support after sales
recommend supplier
trust in supplier
1 Application Support
*Listed in order of rating
replaced Process Support in 2019
VLSIresearch Customer Satisfaction Survey 2019
4
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
More Perceptions from Customers
The equipment has high stability, maintenance is convenient, and the operation is
user-friendly.
Costs effectiveness and very good after sale service, and support.
ASM Pacific Technology Engineer’s ability and service are really good. The equipment is well
made.
The product has good performance and the company has great support without
hesitation.
equipment reliability and service engineer response are excellent.
Trusted relationship with ASM Pacific Technology service and equipment familiarity degree.
Machine quality service, and good response.
ASM Pacific Technology’s responsiveness and supportability is the best in comparison
ASM Pacific Technology
with other companies.
Satisfied customer service, first-class
service staff.
Good service, good consistency, and stability.
VLSIresearch Customer Satisfaction Survey 2019
5
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
ASM Pacific Technology’s Global Presence
• ASM Pacific Technology increases its
average rating in North America, Taiwan,
Rest of the World, China, and Korea
–
–
–
–
–
North America by 197 basis points
Taiwan by 159 basis points
Rest of the World by 144 basis points
China by 56 basis points
Korea by 3 basis points
• Receives majority of surveys from China
– with an average rating of 9.35
• ASM Pacific Technology’s highest
ratings are from China and Korea
– both earning 9.1 and higher in 13
categories
VLSIresearch Customer Satisfaction Survey 2019
6
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
About ASM Pacific Technology
About VLSIresearch
ASM Pacific Technology Limited (“ASMPT”) (Hong
Kong stock code: 0522), With a global presence in over
30 countries, ASMPT leverages its strong network and
infrastructure, resources and talents to grow its key
businesses in Back-end Equipment, Materials and SMT
Solutions. ASMPT, founded in 1975, is the only
company in the world that offers high-quality equipment
for all major steps in the electronics manufacturing
process - from carrier for chip interconnection to chip
assembly and packaging to SMT. No other supplier
offers a comparable range and depth of process
expertise.
VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects of the semiconductor
supply chain. Providing intelligence for faster and better
decision making, seasoned executives in high
technology, government, and finance rely on
VLSIresearch’s insights to guide them to the right
decisions. The formula is simple: Better intelligence
leads to better decisions which deliver better results.
Founded in 1976, VLSIresearch is the leading
technology research and advisory company focused on
semiconductor related manufacturing.
www.asmpacific.com
www.vlsiresearch.com
VLSIresearch Customer Satisfaction Survey 2019
7
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
About the 2019 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 86% of the chip market and 87% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,820
surveys were returned, resulting in 24,514 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10
8.5 to <9
VLSIresearch Customer Satisfaction Survey 2019
8 to <8.5
7.5 to <8
7 to <7.5
8
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
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