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    ASML awarded five stars across all of its categories

      Risto Puhakka
     Jul 13, 2021
    Description:

    ASML is awarded 10 BEST, THE BEST, and RANKED 1st awards
    ASML, the leading supplier of lithography equipment, awarded 5 VLSI Stars for the fourth consecutive year with an incredible 9.20 rating. 24th consecutive appearance in the VLSIresearch 10 BEST. Receives highest score of all 10 BEST Large Chip Making Equipment Suppliers in recommend supplier and technical leadership. The market leader ASML is consistently honored with a 5 Star customer satisfaction performance. Earns average rating of 9.3 in supplier performance and 9.1 in both customer service and product performance. Improves recommend supplier rating by 10 basis points, earning an outstanding 9.6. Highest scores: recommend supplier, technical leadership, partnering, field engineering support, support after sales, product performance, overall value, commitment, and trust in supplier.

    As the leading lithography innovator in the chip industry, ASML’s solutions in lithography and process control have been making it possible for chip makers progress in better and faster devices.
    ASML receives comments from 77% of their respondents, majority of comments came from Korea, Taiwan, and China. ASML’s technology leadership claimed a total of 18% of the comments. 14% of them commented on ASML’s strong: service & support, quality. 12% who commented complimented on ASML’s stability with majority of comments coming from Korea, Taiwan, and China. Receives RANKED 1st and 5 VLSI Stars in four award categories: THE BEST Suppliers of Fab Equipment, THE BEST Suppliers of WFE to Specialty Chip Makers, and THE BEST Suppliers of WFE to Foundation Chip Makers. Improves score by 25 basis points to an excellent 9.26. RANKED 1st in Lithography Equipment for the 9th consecutive year. Takes highest ratings among all THE BEST Fab Equipment Suppliers in 8 categories.
    ASML’s Approach to Customer Satisfaction
    Enables Moore’s Law by providing extreme ultraviolet lithography systems with the highest resolution in high-volume manufacturing. Provides the basis of the microchip with its deep ultraviolet lithography systems that dive deep into the smallest wavelengths to print the tiny features needed. Customers always come first with more than 6,000 customer support employees including service engineers and applications specialists to ensure its systems are running smoothly in customers’ fabs, available at all times of the day, everyday of the year, more than 99% of parts requests are filled within 24 hours, minimizes downtime, and continually improve customers’ installed base performance with tailor-made solutions.

    Views: 143
    Domain: Electronics
    Category: Semiconductors