Intelligence to make better decisions faster
MENU
Home
Research and Services
Research and Services
Spreadsheets & Reports
Maxims
News Feeds
Industry Releases
VLSI Releases
VLSI Papers
About VLSI
About
Leadership
Awards
Highlights
Contact Us
More
Definitions & Lists
Watch Videos
Fun Page
Other Sites
Secure Sign In
Go to Page #
1
2
3
4
5
6
7
8
9
Advertisement
Page
of 9
Start Over
ASML five star lithography supplier
Risto Puhakka
1st-Aug-2019
Description:
ASML, the leading supplier of lithography equipment, wins 5 VLSI Stars for second consecutive year
Views:
1233
Domain:
Electronics
Category:
Semiconductors
Contents:
five star lithography supplier
VLSIresearch Customer Satisfaction Survey 2019
VLSIresearch … intelligence to make better decisions faster
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
ASML is awarded 10 BEST, THE BEST,
and RANKED 1st awards
• ASML, the leading supplier of lithography
equipment, wins 5 VLSI Stars for second
cons
...
See more
cutive year
– earns its highest 10 BEST score of 9.18
– 22nd consecutive appearance in the
VLSIresearch 10 BEST
• Earns highest score of all 10 BEST Large
Chip Making Equipment Suppliers in
technical leadership and field engineering
support
• ASML is once again the only large wafer fab
equipment supplier recognized with 5 VLSI
Stars, underlining its significant contribution
to global semiconductor manufacturing
VLSIresearch Customer Satisfaction Survey 2019
2
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
ASML’s Approach to Customer Satisfaction
•
ASML’s principles of high-volume manufacturing
productivity in lithography and process control
drives its value to customers
– levers the best-in-class hardware and software
integration in lithography and process control
– holistic lithography product portfolio is key driver
providing best results for customer
•
•
Productivity leadership turns an otherwise difficult
and expensive technology into real value for
customers
Customer satisfaction superiority determined by
high levels of execution in productivity, technology,
and customer relationships
– partners with customers in innovation, offering science
and engineering-based solutions in lithography and
process control
– ASML masterfully brings technologies, hardware,
software, and services to perform at the highest level in
semiconductor manufacturing
VLSIresearch Customer Satisfaction Survey 2019
3
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
How Customers Perceive ASML
• Earns ratings of 9.0 or greater in 13
categories
• Increases scores in 8 rating categories
–
–
–
–
–
–
–
spares support by 90 basis points
commitment by 70 basis points
partnering by 60 basis points
application support by 40 basis points
support after sales by 30 basis points
field engineering support by 20 basis points
uptime and software by 10 basis points
• Highest scores*
–
–
–
–
–
technical leadership
partnering
field engineering support
recommend supplier
commitment
1 Application Support
*Listed in order of rating
replaced Process Support in 2019
VLSIresearch Customer Satisfaction Survey 2019
4
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
More Perceptions from Customers
Technology Leading Company.
High uptime, high performance, high service, and application
support.
I realize that they are sincerely responding to customer’s requests.
Reliability
Quality, Cost, and Service.
Advanced Technology, Good support for using the machine.
Evaluation for continuous collaboration with vendors.
Excellent Ownership.
Technology Leadership Excellence in equipment performance and on-site
support.
There is no
competitors in EUV system.
VLSIresearch Customer Satisfaction Survey 2019
5
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
ASML’s Global Performance
• ASML increased its average ratings in
North America, Japan, and Taiwan
– North America by 93 basis points
– Japan by 66 basis points
– Taiwan by 54 basis points
• measure of success EUV effort has had
• proves they can work through the toughest
problems and keep customers happy
• Achieves highest ratings among all THE
BEST Fab Equipment in technical
leadership and software
• ASML’s ongoing customer satisfaction
leadership presents its brand, value, and
strong capabilities in leading-edge
lithography and metrology
VLSIresearch Customer Satisfaction Survey 2019
6
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
About ASML
About VLSIresearch
ASML is one of the world’s leading manufacturers of
chip-making equipment. Our vision is to enable
affordable microelectronics that improve the quality of
life. To achieve this, our mission is to invent, develop,
manufacture and service advanced technology for hightech lithography, metrology and software solutions for the
semiconductor industry. ASML's guiding principle is
continuing Moore's Law towards ever smaller, cheaper,
more powerful and energy-efficient semiconductors. This
results in increasingly powerful and capable electronics
that enable the world to progress within a multitude of
fields, including healthcare, technology, communications,
energy, mobility, and entertainment. ASML is a
multinational company with offices in 60 cities in 16
countries, headquartered in Veldhoven, the Netherlands.
We employ more than 20,000 people on payroll and
flexible contracts (expressed in full time equivalents).
ASML is traded on Euronext Amsterdam and NASDAQ
under the symbol ASML.
VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects of the semiconductor
supply chain. Providing intelligence for faster and better
decision making, seasoned executives in high technology,
government, and finance rely on VLSIresearch’s insights
to guide them to the right decisions. The formula is
simple: Better intelligence leads to better decisions which
deliver better results. Founded in 1976, VLSIresearch is
the leading technology research and advisory company
focused on semiconductor related manufacturing.
www.vlsiresearch.com
www.asml.com
VLSIresearch Customer Satisfaction Survey 2019
7
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
About the 2019 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 86% of the chip market and 87% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,820
surveys were returned, resulting in 24,514 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10
8.5 to <9
VLSIresearch Customer Satisfaction Survey 2019
8 to <8.5
7.5 to <8
7 to <7.5
8
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
Terms and Conditions, Notices, and Disclaimers, etc.
By accepting this report, opening it, or using it you are agreeing to these terms. This report contains valuable proprietary information developed or acquired by VLSI Research at great expense.
Dissemination of these materials is not intended to constitute a disclosure to the public of the information contained in the materials. You have a limited license to hold these materials but do not become the
owner of any material. The materials provided are protected by copyright, trade secret, and trademark law and you must obtain written approval prior to use or distribution, either internally or externally.
This report is provided on an "AS IS," "W HERE IS", "WHERE AVAILABLE", “WITH ALL FAULTS” basis. VLSI Research does not warrant these materials or the information provided therein, either
expressly or impliedly, for any particular purpose and VLSI Research specifically disclaims any express or implied warranties, including but not limited to, any express or implied warranties of TITLE,
ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY or FITNESS FOR ANY PARTICULAR PURPOSE OR USE.
The sources of the information in this report include numerous individual reports, memos and bulletins from various segments of the industry, annual reports, financial reports, interviews, questionnaires,
surveys, technical symposia, trade journals, technical journals and individual assessments by knowledgeable company or industry representatives as well as our own analysis and judgment. Some
companies are more cooperative about providing information than others and some companies decline to provide or validate the accuracy of any information. Although the information provided is obtained
or compiled from sources VLSI Research believes to be reliable given the oftentimes difficult circumstances under which it is collected, VLSI Research cannot and does not warrant or guarantee the
accuracy, validity, truthfulness, timeliness, or completeness of any information or data made available to you for any particular purpose. In no event will VLSI Research be liable to you or any third party,
whether in contract, tort or under any other legal theory, for any direct, indirect, special, consequential or incidental damages, or any other damages of any kind even if VLSI Research has been advised of
the possibility thereof.
We receive letters and e-mails on current topics covered in our services and/or reports that are of interest to our subscribers, as well as comments on our reports. We value that subscriber input and like to
use it. By submitting such material to us, unless you tell us specifically not to publish it, or except to the extent that you give us an embargo date before which you instruct us not to publish it, you authorize
us to publish and republish it in any form or medium, to edit it for style and length, and to comment upon or criticize it and to publish others’ comments or criticisms concerning it, as the case may be.
This report may contain information concerning stocks that is obtained from the opinions of industry analysts. Quoted past results are not necessarily indicative of future performance. None of the
information should be seen as a recommendation to buy or sell any securities. We are not stock analysts or investment advisors. You should contact a registered investment advisor as to the nature,
potential, value or suitability of any particular investment action. No information provided is investment advice and any such information is just an opinion and is not tailored to the investment needs of any
specific person. Certain statements in this report, other than statements of historical fact, and other written or oral statements made by VLSI Research may be forward-looking. In some cases, you can
identify forward-looking statements by terminology such as "may", "will", "should", "expects", "intends", "plans", "anticipates", "believes", "thinks", "estimates", "seeks", "predicts", "potential", and similar
expressions. Although VLSI believes that these statements are based on reasonable assumptions, they are subject to numerous factors, risks and uncertainties that could cause actual results and
outcomes to be materially different from those stated or projected. Those factors, among others, could cause actual results and outcomes to differ materially from the results and outcomes stated or
projected in, or implied by, the forward-looking statements. You should understand that forward-looking statements are not guarantees of results or outcomes. New risks and uncertainties arise from time to
time, and VLSI Research can not predict those events or how they may affect you, the reader. VLSI Research Inc does not have any intention or obligation to update forward-looking statements after the
date of this report.
No part of this report may be used in any legal proceedings nor may any of these materials or the information contained therein be disclosed to any third party, including investors or affiliated firms belonging
to investors, outside directors or to your affiliated companies, or reproduced or transmitted to any third party, in any form or by any means – mechanical, electronic, photocopying, duplication, microfilming,
videotape, verbally or otherwise – without the prior written permission of VLSI Research.
The Chip Insider® and the CSS 10 BEST logo are registered trademarks of VLSI Research Inc. All other trademarks, service marks, and logos are the property of their respective owners.
VLSIresearch Customer Satisfaction Survey 2019
9
Copyright © 2019 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.
...
See less
×
You have been logged out of VLSI Research's databank.
To access the databank please login again.
×
Your session will be terminated.
Please click
here
to continue
