ASML five star lithography supplier

five star lithography supplier
VLSIresearch Customer Satisfaction Survey 2019

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ASML is awarded 10 BEST, THE BEST,
and RANKED 1st awards
• ASML, the leading supplier of lithography
equipment, wins 5 VLSI Stars for second
cons ... See more

cutive year
– earns its highest 10 BEST score of 9.18
– 22nd consecutive appearance in the
VLSIresearch 10 BEST

• Earns highest score of all 10 BEST Large
Chip Making Equipment Suppliers in
technical leadership and field engineering
support
• ASML is once again the only large wafer fab
equipment supplier recognized with 5 VLSI
Stars, underlining its significant contribution
to global semiconductor manufacturing

VLSIresearch Customer Satisfaction Survey 2019

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ASML’s Approach to Customer Satisfaction
•

ASML’s principles of high-volume manufacturing
productivity in lithography and process control
drives its value to customers
– levers the best-in-class hardware and software
integration in lithography and process control
– holistic lithography product portfolio is key driver
providing best results for customer

•

•

Productivity leadership turns an otherwise difficult
and expensive technology into real value for
customers
Customer satisfaction superiority determined by
high levels of execution in productivity, technology,
and customer relationships
– partners with customers in innovation, offering science
and engineering-based solutions in lithography and
process control
– ASML masterfully brings technologies, hardware,
software, and services to perform at the highest level in
semiconductor manufacturing

VLSIresearch Customer Satisfaction Survey 2019

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How Customers Perceive ASML
• Earns ratings of 9.0 or greater in 13
categories
• Increases scores in 8 rating categories
–
–
–
–
–
–
–

spares support by 90 basis points
commitment by 70 basis points
partnering by 60 basis points
application support by 40 basis points
support after sales by 30 basis points
field engineering support by 20 basis points
uptime and software by 10 basis points

• Highest scores*
–
–
–
–
–

technical leadership
partnering
field engineering support
recommend supplier
commitment
1 Application Support

*Listed in order of rating
replaced Process Support in 2019

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More Perceptions from Customers












Technology Leading Company.
High uptime, high performance, high service, and application
support.
I realize that they are sincerely responding to customer’s requests.
Reliability
Quality, Cost, and Service.
Advanced Technology, Good support for using the machine.
Evaluation for continuous collaboration with vendors.
Excellent Ownership.
Technology Leadership Excellence in equipment performance and on-site
support.

 There is no

competitors in EUV system.

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ASML’s Global Performance
• ASML increased its average ratings in
North America, Japan, and Taiwan
– North America by 93 basis points
– Japan by 66 basis points
– Taiwan by 54 basis points
• measure of success EUV effort has had
• proves they can work through the toughest
problems and keep customers happy

• Achieves highest ratings among all THE
BEST Fab Equipment in technical
leadership and software
• ASML’s ongoing customer satisfaction
leadership presents its brand, value, and
strong capabilities in leading-edge
lithography and metrology

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About ASML

About VLSIresearch

ASML is one of the world’s leading manufacturers of
chip-making equipment. Our vision is to enable
affordable microelectronics that improve the quality of
life. To achieve this, our mission is to invent, develop,
manufacture and service advanced technology for hightech lithography, metrology and software solutions for the
semiconductor industry. ASML's guiding principle is
continuing Moore's Law towards ever smaller, cheaper,
more powerful and energy-efficient semiconductors. This
results in increasingly powerful and capable electronics
that enable the world to progress within a multitude of
fields, including healthcare, technology, communications,
energy, mobility, and entertainment. ASML is a
multinational company with offices in 60 cities in 16
countries, headquartered in Veldhoven, the Netherlands.
We employ more than 20,000 people on payroll and
flexible contracts (expressed in full time equivalents).
ASML is traded on Euronext Amsterdam and NASDAQ
under the symbol ASML.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects of the semiconductor
supply chain. Providing intelligence for faster and better
decision making, seasoned executives in high technology,
government, and finance rely on VLSIresearch’s insights
to guide them to the right decisions. The formula is
simple: Better intelligence leads to better decisions which
deliver better results. Founded in 1976, VLSIresearch is
the leading technology research and advisory company
focused on semiconductor related manufacturing.

www.vlsiresearch.com

www.asml.com

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About the 2019 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 86% of the chip market and 87% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,820
surveys were returned, resulting in 24,514 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.

10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, and Subsystems

RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

8.5 to <9

VLSIresearch Customer Satisfaction Survey 2019

8 to <8.5

7.5 to <8

7 to <7.5
8

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