2020 Customer Satisfaction Survey Results

    2020 Customer Satisfaction Survey databases has been released. This year Advantest, Teradyne, ASML, Lam Research, and EV Group recorded their highest 10 BEST scores in the history of the survey. VLSIresearch received feedback from more than 98% of the semiconductor equipment market and 85% of subsystems customers for this year’s survey. 1,970 surveys were returned, resulting in 27,364 total responses. The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment and subsystems. The 10 BEST and THE BEST awards provide special recognition to suppliers that are rated highest by their customers.

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