10 BEST Semiconductor Equipment Supplier Rankings for 2020

    May 13, 2020
    Advantest, ASML, Teradyne, and Plasma-Therm earn 5 VLSI Star Ratings in the 2020 10 BEST



    Customers recognized thirteen of this year's 10 BEST suppliers with 4 VLSI Stars and above. The overall average of the 10 BEST supplier increased 19 basis points, a 2.23% increase from last year. Focusing on where these 10 BEST suppliers excelled, customers awarded the highest average ratings in Product Performance, Recommend Supplier, and Partnering. Large Suppliers made great strides, with average ratings increasing in all categories except Software. At the same time, customers were tough this year, with Focused Suppliers decreasing average ratings in eleven of the fourteen categories. Customers emphasize strong commitment to their suppliers while continuing to ask for improvements. Congratulations to the 2020 10 BEST winners!
    These charts, graphs, and text are approved for public release by certified media and must be accompanied by a statement clearly identifying the VLSIresearch 2020 Customer Satisfaction Survey as the source. No advertising or other promotional use can be made of the information in this release or VLSIresearch's 2020 Customer Satisfaction Survey. Copyright © 2020 VLSI Research Inc. All rights reserved.
    ABOUT THE COMPANIES IN THEIR WORDS
    Advantest
    Advantest (TSE: 6857) is the leading manufacturer of automatic test and measurement equipment used in the design and production of semiconductors for applications including 5G communications, the Internet of Things (IoT), autonomous vehicles, artificial intelligence (AI), machine learning, smart medical devices and more. Its leading-edge systems and products are integrated into the most advanced semiconductor production lines in the world. The company also conducts R&D to address emerging testing challenges applications, produces multi-vision metrology scanning electron microscopes essential to photomask manufacturing, and offers groundbreaking 3D imaging and analysis tools. Founded in Tokyo in 1954, Advantest is a global company with facilities around the world and an international commitment to sustainable practices and social responsibility.
    Survey Results: in Large Semiconductor Equipment Suppliers

    Applied Materials
    Applied Materials, Inc. (Nasdaq: AMAT) is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.
    Survey Results: in Large Semiconductor Equipment Suppliers

    ASML
    ASML is one of the world's leading manufacturers of chip-making equipment. Our vision is a world in which semiconductor technology is everywhere and helps to tackle society's toughest challenges. We contribute to this goal by creating products and services that let chipmakers define the patterns that integrated circuits are made of. We continuously raise the capabilities of our products, enabling our customers to increase the value and reduce the cost of chips. By helping to make chips cheaper and more powerful, we help to make semiconductor technology more attractive for a larger range of products and services, which in turn enables progress in fields such as healthcare, energy, mobility and entertainment. ASML is a multinational company with offices in more than 60 cities in 16 countries, headquartered in Veldhoven, the Netherlands. We employ more than 24,900 people on payroll and flexible contracts (expressed in full time equivalents). ASML is traded on Euronext Amsterdam and NASDAQ under the symbol ASML.
    Survey Results: in Large Semiconductor Equipment Suppliers

    ASM Pacific Technology
    ASM Pacific Technology Limited ("ASMPT") (stock code: 0522), As a global technology and market leader, ASMPT develops and provides leading edge solutions in surface mount technology, equipment and materials for the semiconductor assembly and packaging industries. Its surface mount technology solutions are deployed in a wide range of end-user markets including electronics, mobile communications, automotive, industrial and LED. Its continuous investment in research and development help to provide customers with innovative and cost-efficient solutions and systems that enable them to achieve higher productivity, greater reliability and enhanced quality.
    Survey Results: in Large Semiconductor Equipment Suppliers

    Axcelis Technologies
    Axcelis (Nasdaq: ACLS), headquartered in Beverly, Mass., has been providing innovative, high-productivity solutions for the semiconductor industry for over 40 years. Axcelis is dedicated to developing enabling process applications through the design, manufacture and complete life cycle support of ion implantation systems, one of the most critical and enabling steps in the IC manufacturing process.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    Cannon
    Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon's extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 195,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    Cohu
    Cohu, Inc. was founded in 1957 and has grown to become a global leader in test and handling equipment, thermal subsystems, test contacting, vision inspection and MEMS test solutions supplying the semiconductor industry and its test subcontractors, and a leader in printed circuit board test. We provide our customers with outstanding products and services that reflect our commitment to operational excellence, innovation and market leadership.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    EV Group
    EV Group (EVG) is a leading supplier of equipment and process solutions for the manufacture of semiconductors, microelectromechanical systems (MEMS), compound semiconductors, power devices and nanotechnology devices. Key products include wafer bonding, thin-wafer processing, lithography/nanoimprint lithography (NIL) and metrology equipment, as well as photoresist coaters, cleaners and inspection systems. Founded in 1980, EV Group services and supports an elaborate network of global customers and partners all over the world.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    FormFactor
    FormFactor, Inc. (NASDAQ:FORM), is a leading provider of essential test and measurement technologies along the full IC life cycle ‐ from metrology and inspection, characterization, modeling, reliability, and design debug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The Company serves customers through its network of facilities in Asia, Europe, and North America.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    Hitachi High-Tech
    Hitachi High-Tech Corporation, headquartered in Tokyo, Japan, is engaged in activities in a broad range of fields, including Analytical & Medical Solutions (manufacture and sales of clinical analyzers, biotechnology products, and analytical instruments), Nano-Technology Solutions (manufacture and sales of semiconductor manufacturing equipment and analysis equipment), and Industrial Solutions (providing high value-added solutions in fields of social & industrial infrastructures and mobility, etc.).
    Survey Results: in Large Semiconductor Equipment Suppliers

    Kokusai Electric
    Kokusai Electric, headquartered in Tokyo, Japan, has made its fresh start as a pure play manufacturer of semiconductor manufacturing systems on June 1st 2018 under KKR & CO. L.P. after splitting from Hitachi Kokusai Electric Inc. As we start the new company, our mission is to accommodate client's needs in the changing market with the leading-edge technology based on our accumulated deposition technologies and become an industry leader. KOKUSAI ELECTRIC, as an innovative corporation with the clients' perspective, is determined to move fast to provide high quality products and services and make contribution to highly developed social infrastructures with our technology.
    Survey Results: in Large Semiconductor Equipment Suppliers

    Lam Research
    Lam Research Corp. is a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world's leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.
    Survey Results: in Large Semiconductor Equipment Suppliers

    Nikon
    Nikon is the world leader in digital imaging, precision optics and photo imaging technology and is globally recognized for setting new standards in product design and performance. The unique strength of the Nikon brand is attributable to the company's unwavering commitment to quality, performance, technology and innovation. Nikon markets and distributes consumer and professional digital SLR cameras, NIKKOR optics, Nikon 1 and COOLPIX digital cameras, Speedlights and system accessories.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    Plasma-Therm
    Plasma-Therm is a manufacturer of advanced plasma processing equipment for specialty semiconductor markets, including advanced packaging, wireless communication, photonics, solid-state lighting, MEMS/NEMS, nanotechnology, renewable energy, data storage, photomask, and R&D. Plasma-Therm offers leading etch and deposition technologies and solutions for these markets. Sales and service locations throughout North America, Europe, and Asia-Pacific meet the diverse needs of Plasma‐Therm's global customer base.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    SUSS MicroTec
    SUSS MicroTec is a leading supplier of equipment and process solutions for microstructuring in the semiconductor industry and related markets. In close cooperation with research institutes and industry partners SUSS MicroTec contributes to the advancement of next-generation technologies such as 3D Integration and nanoimprint lithography as well as key processes for MEMS and LED manufacturing. With a global infrastructure for applications and service SUSS MicroTec supports more than 8.000 installed systems worldwide. SUSS MicroTec is headquartered in Garching near Munich, Germany.
    Survey Results: in Focused Semiconductor Equipment Suppliers

    Teradyne
    Teradyne (NASDAQ:TER) brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its Industrial Automation offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs. In 2019, Teradyne had revenue of $2.3 billion and today employs 5,500 people worldwide.
    Survey Results: in Large Semiconductor Equipment Suppliers

    Tokyo Electron
    Tokyo Electron Limited (TEL) is a leading global company of semiconductor and flat panel display (FPD) production equipment, TEL engages in development, manufacturing, and sales in a wide range of product fields. All of TEL's semiconductor and FPD production equipment product lines maintain high market shares in their respective global segments. TEL provides outstanding products and services to customers through a global network in the U.S., Europe, and Asia.
    Survey Results: in Large Semiconductor Equipment Suppliers

    About the 2020 VLSIresearch Customer Satisfaction Survey
    VLSIresearch received feedback from more than 98% of the semiconductor equipment market and 85% of subsystems customers for this year's survey. The survey spans 2 ½ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,970 surveys were returned, resulting in 27,364 total responses.

    The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment and subsystems. The 10 BEST and THE BEST awards provide special recognition to suppliers that are rated highest by their customers.

    10 BEST awards recognize each semiconductor equipment supplier as a whole, regardless of product type:
    • Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
    • Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large and Focused


    THE BEST awards recognize the more detailed markets:
    • Fab, Test, Assembly Equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, Assembly Subsystems, Test Subsystems, and WFE Subsystems

    The VLSI Stars rating scale:
    9 to 10
    8.5 to <9
    8 to <8.5
    7.5 to <8
    7 to <7.5

    Click here for more details on the survey.


    About VLSIresearch
    VLSIresearch's unique combination of deep semiconductor industry contacts, data analytics, with databases and information libraries that reach back seven decades, combined with its locations in the world's technology hot-spots, make it perfectly suited for the development of the world's most distinguished semiconductor market research. VLSI's information is selectively crafted by the world's most renown semiconductor manufacturing market research analysts who have over a century of combined experience. VLSIresearch's contributions are industry recognized by being the only market research firm to have received SEMI's Sales and Marketing Excellence Awards. Founded in 1976, VLSIresearch is the leading technology research and advisory company focused on semiconductor market research.

    Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844
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