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    FormFactor strong test & measurement supplier

      Risto Puhakka
     Jul 7, 2020

    FormFactor, a leading supplier of test and measurement technologies, earns 4½ VLSI Stars increases score by 2 basis points to 8.91. Earns highest score of all 10 BEST Focused Chip Making Equipment Suppliers in recommend supplier, trust in supplier, product performance, quality of results, and uptime. FormFactor is a highly trusted test partner to its customers, supporting them at all phases from design through production to build products of tomorrow. Customers award FormFactor Probe Card group with 5 VLSI Stars in THE BEST Test Subsystems Suppliers. Earns their highest score of 9.34 and improves rating by 12 basis points. Increases ratings in 10 categories in recommend supplier, trust in supplier, partnering, application support, spares support, and product performance by 20 basis points. Technical leadership, support after sales, quality of results, and overall value by 10 basis points. Highest scores in recommend supplier, technical leadership, trust in supplier, partnering, application support, and support after sales. Improves ratings in 5 categories, quality of results by 40 basis points, recommend supplier by 30 basis points, product performance and overall value by 20 basis points, and uptime by 10 basis points. 100% of customers said they will return to FormFactor of their test equipment needs, up 7% from last year. Highest scores in recommend supplier, trust in supplier, quality of results, uptime, partnering, and product performance. 62% of customers provided feedback for FormFactor. 38% of customers who commented complimented FormFactor’s excellent service and support, majority of comments came from Rest of the World, North America, and Taiwan. 26% commented on the high-quality products. 12% commented on how reliable and stable FormFactor is. Receives majority of surveys from Taiwan, customers award an incredible 10.0 in partnering. Improves its average rating in Taiwan, Japan, and North America, Taiwan by 56 basis points, Japan by 17 basis points, and North America by 8 basis points. FormFactor’s highest ratings are from Japan and Taiwan, earning a 9.5 and higher in all categories.

    Views: 1177
    Domain: Electronics
    Category: Semiconductors

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