THE BEST Semiconductor Equipment Suppliers of 2020

    May 14, 2020
    Congratulations to THE BEST Suppliers of 2020. Here is what customers rated them best at and how they are rated overall.




    These charts, graphs, and text are approved for public release by certified media and must be accompanied by a statement clearly identifying the VLSIresearch 2020 Customer Satisfaction Survey as the source. No advertising or other promotional use can be made of the information in this release or VLSIresearch's 2020 Customer Satisfaction Survey. Copyright © 2020 VLSI Research Inc. All rights reserved.

    About the 2020 VLSIresearch Customer Satisfaction Survey
    VLSIresearch received feedback from more than 98% of the semiconductor equipment market and 85% of subsystems customers for this year's survey. The survey spans 2 ½ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,970 surveys were returned, resulting in 27,364 total responses.

    The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by their customers.

    10 BEST awards recognize each semiconductor equipment supplier as a whole, regardless of product type:
    • Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
    • Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large and Focused
    THE BEST awards recognize the more detailed markets:
    • Fab, Test, Assembly Equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, Assembly Subsystems, Test Subsystems, and WFE Subsystems

    The VLSI Stars rating scale:
    9 to 10
    8.5 to <9
    8 to <8.5
    7.5 to <8
    7 to <7.5

    Click here for more details on the survey.


    About VLSIresearch
    VLSIresearch's unique combination of deep semiconductor industry contacts, data analytics, with databases and information libraries that reach back seven decades, combined with its locations in the world's technology hot-spots, make it perfectly suited for the development of the world's most distinguished semiconductor market research. VLSI's information is selectively crafted by the world's most renown semiconductor manufacturing market research analysts who have over a century of combined experience. VLSIresearch's contributions are industry recognized by being the only market research firm to have received SEMI's Sales and Marketing Excellence Awards. Founded in 1976, VLSIresearch is the leading technology research and advisory company focused on semiconductor market research.

    Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844
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