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About the 2020 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 98% of the semiconductor equipment market and 85% of subsystems customers for this year's survey. The survey spans 2 ½ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,970 surveys were returned, resulting in 27,364 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each semiconductor equipment supplier as a whole, regardless of product type:
THE BEST awards recognize the more detailed markets:
- Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
- Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large and Focused
The VLSI Stars rating scale:
- Fab, Test, Assembly Equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, Assembly Subsystems, Test Subsystems, and WFE Subsystems
9 to 10
8.5 to <9
8 to <8.5
7.5 to <8
7 to <7.5
Click here for more details on the survey.
VLSIresearch's unique combination of deep semiconductor industry contacts, data analytics, with databases and information libraries that reach back seven decades, combined with its locations in the world's technology hot-spots, make it perfectly suited for the development of the world's most distinguished semiconductor market research. VLSI's information is selectively crafted by the world's most renown semiconductor manufacturing market research analysts who have over a century of combined experience. VLSIresearch's contributions are industry recognized by being the only market research firm to have received SEMI's Sales and Marketing Excellence Awards. Founded in 1976, VLSIresearch is the leading technology research and advisory company focused on semiconductor market research.
Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844