Hitachi Kokusai Electric earns a 10 BEST award for the 17th consecutive year

earns a 10 BEST award for 17th
consecutive year
VLSIresearch Customer Satisfaction Survey

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Customers rank Hitachi Kokusai among the
ZRUOG¶V
%(67 &KLS 0DNLQJ 6XSSOLHUV
‡ Customers reward Hitachi
.RNXVDL¶V GHYRWLRQ ... See more

R FXVWRPHU
satisfaction with a score of 7.96
‡ This is Hitachi-.RNXVDL¶V th
consecutive appearance in the
VLSIresearch 10 BEST
‡ The company delivers high
customer value through consistent
customer satisfaction

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Hitachi .RNXVDL¶V $SSURDFK WR Customer Satisfaction
‡ Kokusai has a sound customer
satisfaction track record
± Driven by customer service and steady
equipment performance
± They are focused on thermal and ALD based
deposition products

‡ High-productivity batch tools serve as
the backbone of equipment performance
± All product lines benefit from batch tool
productivity option

‡ Member of Hitachi Group - establishes
high degree of reliance and responsibility
for the semiconductor industry
± Strong technology roots to serve customers

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What Customers Like about Hitachi Kokusai
‡ Highest ratings earned in technical leadership,
product performance, usable performance,
and quality of results, all with an outstanding
score of 8.2
‡ Increased ratings in 6 categories
±
±
±
±
±
±

recommend supplier: 10 basis points
technical leadership: 80 basis points
product performance: 20 basis points
usable performance: 30 basis points
quality of results: 20 basis points
uptime: 20 basis points

‡ Remained consistent in 3 important categories
± trust in supplier
± field engineering support
± cost of ownership

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What Customers are Saying
‡ Customers value .RNXVDL¶V
lasting reputation in building
relationships
± Strong partnerships with customers

‡ Solid after-sales support
± Technical support
± Service quality

‡ Reliable technology
± Production equipment
± Steady process

Customer comments:

¾ Good service support
¾ Acceptable tool performance
¾ To a customer request, response is good
action
¾ Stable and steady process which can be used
¾ There is no big trouble with apparatus
generally, I am using with no issues;
development factors are many
¾ Service, overall product performance
¾ Support after sales

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+LWDFKL .RNXVDL¶V 3HUIRUPDQFH $PRQJ 3HHUV
‡ Recognized as one of THE BEST fab
equipment suppliers of 2014 with an
increase in their score of 3 basis
points
‡ 6th consecutive appearance in THE
BEST since the award was
established in 2009
‡ Hitachi Kokusai strives to create
value by applying advanced
technologies and providing true value
to customers as measured by
consistently high customer
satisfaction

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About Hitachi Kokusai Electric

About VLSIresearch

Hitachi Kokusai Electric is a subsidiary of
Hitachi,
Ltd.
that
manufactures
broadcasting and video equipment,
wireless communications and information
systems,
and
semiconductor
manufacturing
equipment.
The
Semiconductor
Equipment
Division
designs, manufactures, and services
thermal thin film processing solution
systems. Hitachi Kokusai's diffusion and
deposition systems can be found in the
majority of semiconductor fabrication
plants around the world

VLSIresearch is an award-winning provider
of market research and economic analysis
on the technical, business, and economic
aspects
within
semiconductor,
nanotechnology, and related industries.
VLSIresearch provides intelligence for
faster and better decision making in the
areas of semiconductors, photovoltaics,
LEDs, display, manufacturing, materials,
and critical subsystems. VLSIresearch was
founded in 1976.

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About the 2014 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market, 83% of the subsystems market, 62% of the display market,
and 26% of the solar market for this \HDU¶V survey. The survey spans two and half months and covers five languages. Worldwide
participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance,
customer service, and product performance. 3,516 surveys were returned, resulting in 55,918 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of: semiconductor equipment; display, and PV solar equipment; as well as materials and
subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by
their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
‡Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
‡Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets for chip making equipment suppliers, as well as suppliers in adjacent
markets:
‡Fab, Test, and Assembly
‡Materials, Display, Subsystems, Solar, and Other Markets
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
‡10 BEST, and THE BEST
‡Specialized areas of Fab: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, and Other Fab
‡Adjacent markets: Materials, Display, Subsystems, Solar, and Other Markets
Click here for more details on the survey.

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