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    Nidec SV TCL awarded five stars by customers

      Risto Puhakka

    Nidec SV TCL, a leading global supplier of innovative MEMS probes, high-performance probe cards, and semiconductor test solutions achieves THE BEST award for 8th consecutive year. Earns 5 VLSI Stars by customers with its best-ever score, improves 3 basis points to 9.27. Nidec SV TCL continues to break its records with consistent excellence in customer satisfaction. Nidec SV TCL earns an excellent 9.6 rating in application support. Increases scores in 5 rating categories application support by 50 basis points, technical leadership by 30 basis points, product performance by 20 basis points, and recommend supplier and quality of results by 10 basis points. Highest scores in application support, recommend supplier, trust in supplier, partnering, Spares support, product performance, and overall value. Nidec SV TCL received 86% of customer feedback. 32% of customers who commented commended Nidec SV TCL’s new MEMS probe technology. 29% who commented complimented the new management team and how they have really made a difference. 24% commented on customer focus, response time, and major improvements over the last year. Receives majority of its surveys from North America earning an average rating of 9.65. Nidec SV TCL improves its average rating in both Rest of the World and Japan. Rest of the World by 204 basis points and Japan by 142 basis points. Receives 9.8 and higher in recommend supplier, technical leadership, application support, and spares support in North America. Broad portfolio of probing technologies. Global operations to support customers in each region.

    Views: 481
    Domain: Electronics
    Category: Semiconductors