Oerlikon is the highest ranked deposition supplier

the highest ranked deposition supplier
VLSIresearch Customer Satisfaction Survey

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Highest Rated Supplier in
Deposition Equipment
‡ Oerlikon achieves third
RANKED 1st award with an 8
basis point rating increase to
8.41
&Dagg ... See more

r; Retains top spot in deposition
equipment for the second year
in a row
‡ Oerlikon has consistently
increased its CS rating for last
five years

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What Customers Like about Oerlikon
‡ Excels in all categories with all
ratings greater than 8.0
‡ Achieves highest ratings of all
deposition suppliers in eight
categories:
± 8.6 in recommend supplier
± 8.5 in commitment, quality of
results, uptime, & software
± 8.4 in process support and
support after sales
± 8.3 in spares support

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2HUOLNRQ¶V Approach to Customer Satisfaction
‡ Thin film technology leadership
± PVD based core competency

‡ Relentless investment in innovation
± Innovation enables more efficient
manufacturing and lower costs

‡ Specialized to address unique
applications in:

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&XVWRPHUV UDQN 2HUOLNRQ DPRQJ WKH ZRUOG¶V
10 BEST Chip Making Suppliers
‡ 5th consecutive appearance
‡ Increases ratings in six
categories this year:
±
±
±
±
±
±

recommend supplier
technical leadership
trust in supplier
process support
quality of results
software

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What Customers are Saying
‡ Constant improvement to
deliver industry leadership
± Tool performance and customer
service
± Continuous engineering
improvement to achieve Best in
Class performance

‡ Reliable partner earning
FXVWRPHUV¶ WUXVW
‡ Exemplary after-sales care

Customer comments:
¾

¾
¾
¾
¾
¾
¾
¾

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Oerlikon builds solutions to leading-edge technologies.
Their tools are trustworthy and long lasting. In addition,
their engineering development and support teams are
unmatched across the industry.
Strong partnership with the supplier. Just in time support in
case of troubles.
Dedicated service, good customer relations.
Good overall support and functionality of tool.
I have used this equipment from the very beginning and I
am really satisfied with its performance.
Overall stable systems, local field service support is very
good.
The technical field service support is good. Response time
is fast.
Support during installation is second-to-none. Field
engineers are the best I've worked with, they are
amazingly knowledgeable and committed to resolving
issues the right way.

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2HUOLNRQ¶V 3HUIRUPDQFH $PRQJ 3HHUV
‡ Consistent winner
‡ Sixth consecutive year earning a
THE BEST award
± Deposition customer satisfaction
leadership

‡ Oerlikon Systems is an expert in
delivering cost-efficient and flexible
thin film deposition systems and
processes with high customer
satisfaction to the semiconductor
and advanced nanotechnology
markets

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About Oerlikon

About Oerlikon Systems

Oerlikon (SIX: OERL) is a leading hightech industrial group specializing in
machine and plant engineering. The
Company is a provider of innovative
industrial solutions and cutting-edge
technologies
for
manmade
fibers
manufacturing, drive systems, vacuum,
surface
solutions
and
advanced
nanotechnology. A Swiss company with a
tradition going back over 100 years,
Oerlikon is a global player with around 13
000 employees at over 150 locations in 34
countries and sales of CHF 2.9 billion in
2013. In 2013, the Company invested
CHF 122 million in R&D, with over 1 000
specialists working on future products and
services. In most areas, the operative
businesses rank either first or second in
their respective global markets.

Oerlikon Systems focuses on production
systems for semiconductor and advanced
nanotechnology applications. The core
competence of Oerlikon Systems in the
thin-film coating technology enables
solutions in the area of semiconductors for
advanced packaging, power devices,
read/write heads for hard disks, LEDs and
Micro-Electro-Mechanical
Systems
(MEMS). These solutions facilitate the
production of chips, devices and
components used in consumer electronics
and various industrial sectors, including
the
information
technology,
telecommunications
and
automotive
industries. Applications for the advanced
nanotechnology market include touch
panels,
photovoltaics,
thermoelectric
generators and energy storage, saving,
conversion and transmission.

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About VLSIresearch
VLSIresearch is an award-winning
provider of market research and
economic analysis on the technical,
business, and economic aspects
within
semiconductor,
nanotechnology,
and
related
industries. VLSIresearch provides
intelligence for faster and better
decision making in the areas of
semiconductors,
photovoltaics,
LEDs,
display,
manufacturing,
materials, and critical subsystems.
VLSIresearch was founded in 1976.

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About the 2014 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market, 83% of the subsystems market, 62% of the display market,
and 26% of the solar market for this \HDU¶V survey. The survey spans two and half months and covers five languages. Worldwide
participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance,
customer service, and product performance. 3,516 surveys were returned, resulting in 55,918 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of: semiconductor equipment; display, and PV solar equipment; as well as materials and
subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by
their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
‡Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
‡Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets for chip making equipment suppliers, as well as suppliers in adjacent
markets:
‡Fab, Test, and Assembly
‡Materials, Display, Subsystems, Solar, and Other Markets
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
‡10 BEST, and THE BEST
‡Specialized areas of Fab: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, and Other Fab
‡Adjacent markets: Materials, Display, Subsystems, Solar, and Other Markets
Click here for more details on the survey.

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