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May 20, 2015 Teradyne, Advantest, ASML, and Axcelis
achieve ratings above 9.0 in the 2015 10 BEST Here are the companies that scored
touchdowns in keeping their customers satisfied this year: With 17 of the 19 10
BEST suppliers having achieved greater than an 8.0 rating this year, the
average rating for these suppliers increased 10 basis points to 8.63, a 1.22%
increase. Large Suppliers were at the top of the charts last year, yet
still managed to increase ratings in thirteen categories. This resulted in three suppliers having
achieved ratings at 9.0 and above. Focused
Suppliers made great strides with improvements in nine categories, an
increase from four last year. Two of these were in cost of ownership and uptime,
areas where Large Suppliers fell
behind. “Suppliers continue to improve their ratings,” commented G. Dan
Hutcheson, Chairman and CEO of VLSIresearch. He continued, “Both Large and Focused Suppliers
showed increases in recommend supplier,
commitment, and trust in supplier. This reflects their
intense commitments to customers. Congratulations to the 2015 10 BEST
winners!” These charts, graphs, and text
are approved for public release by certified media and must be accompanied by
a statement clearly identifying the VLSIresearch 2015 Customer
Satisfaction Survey as the source. No advertising or other promotional use
can be made of the information in this release or VLSIresearch’s 2015
Customer Satisfaction Survey. Copyright © 2015 VLSI Research Inc. All rights
reserved. About the 2015 Customer Satisfaction Survey VLSIresearch
received feedback from more than 96% of the chip market, 82% of the
subsystems market, and 32% of the solar market for this year’s survey. The
survey spanned two and half months and covered five languages. Worldwide
participants were asked to rate equipment suppliers among fifteen categories
based on three key factors: supplier performance, customer service, and
product performance. 3,842 suppliers were rated, resulting in 57,207 total
responses. The VLSIresearch annual Customer Satisfaction
Survey is the only publicly available opportunity since 1988 for
customers to provide feedback for suppliers of: semiconductor equipment, solar equipment,
and subsystems. The 10 BEST and THE BEST awards provide special recognition
to suppliers that are rated highest by their customers. 10
BEST awards recognize each chip
making equipment supplier as a whole, regardless of product type: · Fab, Test, and Assembly equipment ratings are grouped
together for an overall rating for each supplier · Each supplier is then listed in one of two categories
based on a three-year average of total revenues for all its market segments: Large
and Focused THE
BEST awards recognize the more detailed
markets for chip making equipment suppliers, as well as suppliers in adjacent
markets: · Fab,
Test,
and Assembly · Subsystems and
Other
Markets Click here for
more details on the survey. VLSIresearch is an award-winning provider of market research and
economic analysis on the technical, business, and economic aspects within
semiconductor, nanotechnology, and related industries. VLSIresearch provides intelligence for faster
and better decision making in the areas of semiconductors, photovoltaics, LEDs, manufacturing, materials, and
critical subsystems. VLSIresearch was
founded in 1976. Contact: Risto Puhakka | email: analyst @
vlsiresearch.com | ph:408.453.8844 VLSIresearch | Ph: 408.453.8844 | 2290 North First Street Suite 202 San Jose, CA 95131 … intelligence to make better decisions faster VLSIresearch.com ChipHistory.org weSRCH.com The Chip Insider®, The Industry Pulse Pro®, and the CSS 10 BEST logo are registered trademarks of VLSI Research Inc. All other trademarks, service marks, and logos are the property of their respective owners. 10_BEST_News_Rlse_700225v15.05
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