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May 20, 2015
Teradyne, Advantest, ASML, and Axcelis achieve ratings above 9.0 in the 2015 10 BEST
Here are the companies that scored touchdowns in keeping their customers satisfied this year:
With 17 of the 19 10 BEST suppliers having achieved greater than an 8.0 rating this year, the average rating for these suppliers increased 10 basis points to 8.63, a 1.22% increase. Large Suppliers were at the top of the charts last year, yet still managed to increase ratings in thirteen categories. This resulted in three suppliers having achieved ratings at 9.0 and above. Focused Suppliers made great strides with improvements in nine categories, an increase from four last year. Two of these were in cost of ownership and uptime, areas where Large Suppliers fell behind. “Suppliers continue to improve their ratings,” commented G. Dan Hutcheson, Chairman and CEO of VLSIresearch. He continued, “Both Large and Focused Suppliers showed increases in recommend supplier, commitment, and trust in supplier. This reflects their intense commitments to customers. Congratulations to the 2015 10 BEST winners!”
These charts, graphs, and text are approved for public release by certified media and must be accompanied by a statement clearly identifying the VLSIresearch 2015 Customer Satisfaction Survey as the source. No advertising or other promotional use can be made of the information in this release or VLSIresearch’s 2015 Customer Satisfaction Survey. Copyright © 2015 VLSI Research Inc. All rights reserved.
About the 2015 Customer Satisfaction Survey
VLSIresearch received feedback from more than 96% of the chip market, 82% of the subsystems market, and 32% of the solar market for this year’s survey. The survey spanned two and half months and covered five languages. Worldwide participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,842 suppliers were rated, resulting in 57,207 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment, solar equipment, and subsystems. The 10 BEST and THE BEST awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
· Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
· Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large and Focused
THE BEST awards recognize the more detailed markets for chip making equipment suppliers, as well as suppliers in adjacent markets:
· Fab, Test, and Assembly
· Subsystems and Other Markets
Click here for more details on the survey.
VLSIresearch is an award-winning provider of market research and economic analysis on the technical, business, and economic aspects within semiconductor, nanotechnology, and related industries. VLSIresearch provides intelligence for faster and better decision making in the areas of semiconductors, photovoltaics, LEDs, manufacturing, materials, and critical subsystems. VLSIresearch was founded in 1976.
Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844
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