May 15, 2019
Congratulations to THE BEST Suppliers of 2019. Here is what Customers rated them best at and how they are rated overall.
These charts, graphs, and text are approved for public release by certified media and must be accompanied by a statement clearly identifying the VLSIresearch 2019 Customer Satisfaction Survey as the source. No advertising or other promotional use can be made of the information in this release or VLSIresearch’s 2019 Customer Satisfaction Survey. Copyright © 2019 VLSI Research Inc. All rights reserved.
About the 2019 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 86% of the chip market and 87% of subsystems customers for this year’s survey. The survey spans 2 ˝ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,820 surveys were returned, resulting in 24,514 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
· Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
· Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large and Focused
THE BEST awards recognize the more detailed markets:
· Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, and Subsystems
The VLSI Stars rating scale:
9 to 10 8.5 to <9 8 to <8.5 7.5 to <8 7 to <7.5
Click here for more details on the survey
VLSIresearch is an award-winning provider of market research and economic analysis on the technical, business, and economic aspects of the semiconductor supply chain. Providing intelligence for faster and better decision making, seasoned executives in high technology, government, and finance rely on VLSIresearch’s insights to guide them to the right decisions. The formula is simple: Better intelligence leads to better decisions which deliver better results. Founded in 1976, VLSIresearch is the leading technology research and advisory company focused on semiconductor related manufacturing.
Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844