Intelligence to make better decisions faster
Intelligence to make better decisions faster

 

VLSI shows how Customer Satisfaction matters …

when it comes to building brand and market share

 

VLSIresearch’s Equipment & Emerging Markets Chip Insider™ showed that Customer Satisfaction does matter.  It showed that ASML and Varian built their Customer Satisfaction reputation, Market Share followed.  Both ASML and Varian were able to reach ~80% share with a superior customer satisfaction tail wind. These are examples of where dominant market share would not have been possible without great customer satisfaction. High CS Enabled ASML’s Market Share. Varian built its Brand around High CS. This combined with a technology advantage drove share gains. In both cases, ASML and Varian, clearly show that Customer Satisfaction plays a role in future hotly contested market share battles.

 

More information about The Chip Insider™ is available here:

                                          https://www.vlsiresearch.com/public/cmrs/detail.html?mod=prod_1_tci

 

More information about the Customer Satisfaction Survey is available here:

                                                                                                https://www.vlsiresearch.com/public/css/

 

The contents of this release are approved for use by media for news purposes identifying VLSIresearch as the source. No advertising or promotional use of this release by corporations can be used without VLSIresearch approval. All trademarks, service marks, and logos are the property of VLSI Research Inc or their respective owners.

 

About VLSIresearch

VLSIresearch is an award-winning provider of market research and economic analysis on the technical, business, and economic aspects within semiconductor, nanotechnology, and related industries. VLSIresearch provides intelligence for faster and better decision making in the areas of semiconductors, photovoltaics, LEDs, manufacturing, materials, and critical subsystems.  VLSIresearch was founded in 1976. Learn more at www.vlsiresearch.com.

 

Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844

 

VLSIresearch | Ph: 408.453.8844 | 2290 North First Street Suite 202 San Jose, CA 95131

 

… intelligence to make better decisions faster

VLSIresearch.com          ChipHistory.org           weSRCH.com

 

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