May 17, 2018
Congratulations to THE BEST Suppliers of 2018. Here is what Customers rated them best at and how they are rated overall.
These charts, graphs, and text are approved for public release by certified media and must be accompanied by a statement clearly identifying the VLSIresearch 2018 Customer Satisfaction Survey as the source. No advertising or other promotional use can be made of the information in this release or VLSIresearch’s 2018 Customer Satisfaction Survey. Copyright © 2018 VLSI Research Inc. All rights reserved.
About the 2018 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 94% of the chip market and 76% of subsystems customers for this year’s survey. The survey spans 2 ˝ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,149 surveys were returned, resulting in 31,524 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of: semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
· Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
· Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large and Focused
THE BEST awards recognize the more detailed markets:
· Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, and Subsystems
The VLSI Stars rating scale:
9 to 10 8.5 to <9 8 to <8.5 7.5 to <8 7 to <7.5
Click here for more details on the survey.
VLSIresearch is an award-winning provider of market research and economic analysis on the technical, business, and economic aspects of the semiconductor supply chain. Providing intelligence for faster and better decision making, seasoned executives in high technology, government, and finance rely on VLSIresearch’s insights to guide them to the right decisions. The formula is simple: Better intelligence leads to better decisions which deliver better results. Founded in 1976, VLSIresearch is the leading technology research and advisory company focused on semiconductor related manufacturing.
Contact: Risto Puhakka | email: analyst @ vlsiresearch.com | ph:408.453.8844
… intelligence to make better decisions faster
The Chip Insider®, and the CSS 10 BEST logo are registered trademarks of VLSI Research Inc. All other trademarks, service marks, and logos are the property of their respective owners.
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